Bramble Hub and our partner Imperial Civil Enforcement Solutions have been awarded a contract by City of York Council to help the council enforce passenger charge notices (PCNs) for bus lane usage.
Under the contract, which will initially run for two years, Imperial will supply a back-office solution that provides the following services:
- A customer call centre operating 9am to 5pm, Monday to Friday
- Incident review services: reviewing video footage of incidents
- Issuing PCNs and managing the debt through its lifecycle
- Payment management and reconciliation
- Managing customer correspondence
- Reporting
The contract was awarded under Lot 2a of the Data and Application Services framework from Crown Commercial Service.