Contact Centre Services - RM3815

The Contact Centre Services framework provides consultancy and implementation services for communications channels to enable the public to interact with government services
How Bramble Hub works
We operate as a thin prime contractor with a diverse network of subcontractors. Our public sector customers get access to hundreds of innovative suppliers. Our suppliers get a contracting route to work they otherwise wouldn't get. We match customers with suppliers and we eliminate the pain of procurement for both sides.

Name:
Contact Centre Services
Start date:
01-06-2017
Current end date:
31 -05-2021
Web page:
Page on Crown Commercial Service website

Framework Lots

Bramble Hub can supply on the following Lots on this framework:

Lot 1 — Specialist Contact Centre Consultancy Services:

Contracting Authority's current / new Contact Centre strategies - Review, analysis and recommendations for existing / new Contact Centre delivery - Customer /process journey creation and mapping - Cost optimisation - Resource management - Change management - Procurement advice and support

Other Information

Contact Centres include a broad range of communications channels that the public uses to interface with government services. This includes telephony, email and web-based communications.

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