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Smart IT is Providing Odoo Support for Key NHS Invoicing System

NHS England has appointed Bramble Hub and our partner Smart IT to support and further develop its GPIT Futures invoicing system.

The system was developed using Odoo’s open source ERP software. Smart IT specialises in building Odoo solutions, and is the UK’s largest Odoo Gold Partner.

The contract was awarded via the G-Cloud 13 (Lots 1-3) framework from Crown Commercial Service.

 

 

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Bluestar Software Providing Solution to Greater Manchester Police

Bramble Hub, and our partner Bluestar, have been awarded a contract by Greater Manchester Police (GMP) which will involve the implementation of Bluestar’s award-winning Corvus platform.

Bluestar is a leading solutions provider to police forces and related agencies, delivering software meeting a variety of operational requirements.

The project was awarded under the G-Cloud 13 (Lots 1-3) framework from Crown Commercial Service.

 

 

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Socitm Advisory: Pushing the Limits

Being CEO of a growing tech services business takes stamina. While this sounds like somewhat of a cliché, it’s certainly true; and we would be prepared to bet that not all senior managers have the stamina of Tony Summers, the CEO of Socitm Advisory, a Bramble Hub partner.

Pushing the limits

Tony is a fitness obsessive who recently completed one of the tougher challenges in European cycling: a 1,200km ride from Paris to Brest and back. Such a distance would be beyond many. But this ride, which takes place every four years, is also time-limited. Tony (and his son) opted for the ‘easier’ option of completing it in 84 hours. In fact they finished in just 81 hours, sleeping two to three hours a day. “We were very sleep-deprived,” Tony says (perhaps redundantly). “And there was a degree of discomfort in places I wouldn’t like to mention!…”

“I’ve always been a bit obsessive,” Tony explains when asked what drives him, “and driven to do endurance stuff. I used to do ironman triathlons, but then got an injury so I switched into just cycling. I found to my delight that I could still do extreme things! I’ve done most of the ‘classic’ cycle challenges across Europe as well as mountain stages of the Tour de France.”

What character traits lead a person to take on such a tough challenge? “Drive, ambition and resilience are doubtless important, as well as the physical buzz. The extreme nature of such challenges also means I need to prepare long in advance, which requires lots of training. I start each day with an endorphin fix and setting targets helps me develop the discipline I need. All that exercise helps manage my mental wellbeing and the stress of the job I do.”

Working in the public sector

Tony’s career has been dedicated to the public sector. “I began in accountancy, and followed that through increasingly senior roles in London and national organisations , culminating in FD and CFO roles in the Court Service. I went through some big mergers and gained experience of bringing public sector organisations together.”

At that stage, Tony took a leap into independent consulting. “I worked on land acquisition projects for the Olympics, and then on the Alternative Vote referendum [a 2011 vote on electoral reform]. This was the first UK referendum since the first EU referendum in 1975, and was run by the Electoral Commission, who took me on as programme director. These were challenging and exciting engagements that involved me working at ministerial level.”

Socitm and Socitm Advisory

An opportunity came to Tony through his network to work with Socitm, the Society for Innovation, Technology and Modernisation; a member organisation which aims “to be the preferred network of leading professionals innovating and modernising public services.”

Tony comments, “Socitm wanted to set up a transformation consultancy arm: that’s how Socitm Advisory was formed. Socitm Advisory trades under the Socitm brand but as a separate entity. Socitm is a shareholder, and part of our profits go back to supporting local government via leadership development programmes.”

Trading under a well-known public sector brand can be beneficial: “Having a strong brand is unusual in independent consulting. The business grew faster than expected for its first few years. Then Covid put a pause on growth for a bit. We’re about 100 permanent people right now, of whom about 80% work in delivery. That’s supplemented with a network of around 20 trusted associates.”

What kinds of work does Socitm Advisory get involved with? “We’ve done a lot of ERP implementations, working with over 40 organisations. Those have mostly been local authorities, but we’re increasing our reach into central government. Beyond ERP, we’re focusing on broader aspects of digital transformation and infrastructure modernisation; using tech to enhance public services.”

And the future?

Tony lists four areas that the company seeks to expand in, of which AI is the first: “Everyone’s trying to grapple with the impact. How can it enhance business processes, what are the impacts on service delivery and what does it mean in terms of traditional jobs and roles?” The other three are cyber security, cloud migration and best use of data. Referring to the latter, he says “… local authorities in particular are very complex beasts offering a wide range of services.”

Socitm Advisory and Bramble Hub

Socitm Advisory’s partnership with Bramble Hub recently won its first deal: a significant business integration programme for the Royal Borough of Kensington and Chelsea involving the implementation of a new ERP system and more recently another ERP-related project to help the Isle of Wight Council determine its future system needs. Speaking of the partnership, Tony says “It’s working really well. Obviously, Bramble Hub has invested into getting onto frameworks that would be difficult and expensive for an organisation of our size to get into, so it’s useful to work with you to enable us access to the same opportunities as larger organisations, and show our value!”

When he’s not running a busy consultancy or cycling eye-popping distances, Tony keeps busy with his toys. “I have a garage full of bikes… some work, some don’t… It’s a real passion of mine that keeps me busy…”

For more information about Socitm Advisory, see their partner page or visit the Socitm Advisory website.

 

 

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Grant Thornton Wins at NHS Business Services Authority

Bramble Hub and our partner Grant Thornton have been awarded a contract by the NHS Business Services Authority to supply project delivery professionals possessing a broad range of skills.

NHS Business Services Authority manages over £48 billion of NHS spend annually, delivering a range of national services to NHS organisations, NHS contractors, patients and the public.

Grant Thornton works with the public sector to build a business environment that supports growth, including national and local public services

The contract was awarded under the Management Consultancy Framework Three (MCF3) from Crown Commercial Service.

More About Bramble Hub

Bramble Hub has been successfully connecting IT private sector companies and the public sector since 2006….. Find out more ..

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Triad Group Providing Programme and Project Services to MoJ

Bramble Hub, and our partner Triad Group, are delivering Programme and Project Management services to the Ministry of Justice. Working with the Justice Digital (JD) team within the MoJ, Triad will be supporting a portfolio of digital change within the department to cope with an exceptionally large volume of digital & technology projects and programmes over the next two years.

The Ministry of Justice oversees judiciary, the court system, prisons, and probation in England and Wales, as well as holding some UK-wide responsibilities.

Triad Group are experts in technology-enabled transformation.

The contract was awarded under Management Consulting Framework Three from Crown Commercial Service.

More About Bramble Hub

Bramble Hub has been successfully connecting IT private sector companies and the public sector since 2006….. Find out more ..

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Burrum River Provides Consultancy for Birmingham and Solihull NHS

Bramble Hub, and our partner Burrum River, have been awarded a consultancy project by Summerhill Services Limited (SSL), a wholly-owned subsidiary of Birmingham and Solihull Mental Health Health Foundation Trust (BSMHFT).

During the project, Burrum River will help SSL develop a plan to grow its business. The work will include project management and planning for SSL’s transition to a new business structure.

The project was awarded under the IT Services Framework from the NHS London Procurement Partnership.

 

 

More About Bramble Hub

Bramble Hub has been successfully connecting IT private sector companies and the public sector since 2006….. Find out more ..

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British Library Chooses Helpdesk Solution from TOPdesk

Bramble Hub, and our partner TOPdesk, have been awarded a contract to provide a helpdesk system to the British Library.

TOPdesk provides scalable solutions for helpdesks and service centres. Bramble Hub and TOPdesk have jointly delivered solutions to several areas of the public sector, including local authorities, regulators and the NHS.

The British Library is the UK’s national library, and is one of the largest libraries in the world, containing between 170 and 200 million items from many countries.

The contract was awarded under the G-Cloud 13 Lots 1-3 framework from Crown Commercial Service.

 

 

More About Bramble Hub

Bramble Hub has been successfully connecting IT private sector companies and the public sector since 2006….. Find out more ..

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The OpenAI debacle, and the war between techno- optimists and AI doomers

The OpenAI debacle, and the war between techno-optimists and AI doomers

Jerry Barnett, 22 November 2023

Over the weekend, a series of events shook OpenAI – the company behind ChatGPT and other groundbreaking AI tools. The rollercoaster began on Friday with the shock announcement that the company’s CEO, Sam Altman, had been fired by the board following “a breakdown in communication”. Next, we heard that the company’s President, Greg Brockman, had been fired, and then a series of senior staff resigned. An interim CEO was appointed, and then replaced by another one. Shareholders were reported to be very unhappy.

Events continued to move quickly, and by the time the markets opened on Monday morning, it was announced that Altman would be joining Microsoft (which is also a major shareholder in OpenAI); and since then, there have been reports that an astonishing 95% of staff intend to follow Altman out of the door unless the OpenAI board resigns. One of the fastest-growing companies in history(at least in terms of user base) had apparently attempted to collapse of its own volition.

In the latest twist, Altman is said to be returning to OpenAI, ‘under a new board’.

The background to these events was more interesting than the stories we tend to read about corporate coups, which generally revolve around questions of competence, breaches of contract, or good old personality clashes. As the story unfolded, it began to appear that that Altman’s firing was related to an area that rarely sees the light of day in corporate decision-making: philosophy.

Effective altruism

The vote to sack Altman was executed by just four people, thanks to a bizarre board structure. Of these four, three were external directors. At least two of the rebels, Tasha McCauley and Helen Toner, are reported to be followers of the effective altruism (EA) movement (some reports suggest all four were EA followers). EA is an attempt to apply scientific reasoning to acts of doing good: for example, trying to accurately measure the best way to allocate a charity donation or how best to volunteer one’s time, rather than being swung by which causes happen to arouse the strongest feelings, or are most fashionable. But while this sounds laudable, EA has a reputation for being somewhat cultish, with links to anti-tech and anti-growth ideologies. It is unclear what the motivations of McCauley or Toner were, but it appears that they may have voted as risk-averse activists concerned about AI safety (“AI doomers”, as they’re known in tech circles) rather than in the corporate interest of OpenAI. To understand the fears of doomers, it is worth examining how AI has evolved.

How generative AI works

For many years, AI has largely been a curiosity. Certainly, we have seen big strides in machine intelligence: for example, in the speech recognition that suddenly leapt from being an esoteric area of research into being a practical feature in every smartphone. But the idea of building an artificial general intelligence (AGI) was seen as a faraway dream until OpenAI launched ChatGPT to the public about a year ago.

ChatGPT is not an AGI; but it demonstrated to the world that such a thing might be possible sooner than expected. Its launch came with so many capabilities simultaneously that almost every observer was amazed by some aspect of it. Its ability to write an essay or poem in the style of Donald Trump or Barack Obama; its skill in translating between languages that it had not even been specifically trained in; or (a personal favourite) the time it lied to a human operator in order to get through a Captcha; all these things, and many more, changed our view about what machines might be capable of.

Generative AI works by mimicry. Like humans, it knows what a limerick or a business plan look like because it has read limericks and business plans. The more of these it reads, the better it gets at being able to create something similar. Generative AI has been mocked, suggesting that it is little more than a sophisticated type of autocorrect. But it should be pointed out that humans also work by mimicry. We create things by learning about other things that already exist, and (perhaps unconsciously) copying them. When we do create something completely new, which is rare, it’s generally by mistake. Perhaps, for AI to be highly creative, it too must be able to make mistakes.

It has long been clear that AGI is theoretically possible. After all, unless one believes that human intelligence requires a soul, the human brain is proof that a large enough collection of components (the brain contains around 100 billion neurons), wired together correctly, can produce remarkable results. But – a bit like a pending earthquake – it has never been possible to say exactly how this would happen, or when.

Techo-optimism vs AI doomers

Once the world saw that machines could do things that most people had never expected them to be able to do, a great divide began to appear between the techno-optimists (those that focused on the potential benefits of AI) and the AI doomers (those that focused more on potential disasters). These are not distinct positions – more a spectrum of beliefs and feelings. This debate splits people along psychological lines: those more inclined to risk-aversion, pessimism or dislike of change will focus more on the downside, while optimists and risk-takers will tend to see benefits, and push towards them. Interestingly, this tends to divide people (to some extent at least) along lines of gender: women tend to be more risk-averse in general than men and are far less optimistic about the potential of AI than men are.

Technologists tend to be on the optimism side of the debate; although it should be pointed out that not all technologists accept that AGI is imminent. AI is likely to find solutions to human diseases, and even to ageing itself; it has the potential to slash the time and cost of pretty much everything, from growing food to building homes. It may greatly improve the quality of education. It can help us create better versions of everything that we have now, and reduce the amount of time we spend working. We may, soon, even be able to talk to animals. While timescales are hard to predict, there is a chance that all this might happen faster than we expect, because we are on an exponential growth curve: AIs help to create better AIs, which create better ones still. The possibilities for expanding human knowledge and development will continue to surprise us.

But downsides are also very real, and the unknowns are vast. Jobs may go, in large numbers; or at the very least, economies will see waves of transformation at unprecedented speed. Crude fears that AI might launch a nuclear strike (for example) are probably unlikely, but AI can be used to destabilise societies (and almost certainly already is). If social media alone can lead to violence and revolutions (as it has), then AI-powered social media can rapidly engineer the mood of entire populations. But the only conceivable solution to this real problem is more AI. Human admins will not be able to cope with the volume and complexity of the fake content that will be published. Endlessly-scalable fake content will need to be met with endlessly-scalable censorship systems with a necessary understanding of nuance, which in turn may create new threats to free speech.

However you feel about it, it’s happening

But wherever one’s personal feelings about AI lie, these changes are already underway. Like all past human revolutions, from farming to the industrial revolution, it is unstoppable. And of course, America is not the only centre of AI development: expansionist, anti-democratic regimes including China and Russia are also working on their own AI technologies, presumably with less emphasis on safety and ethics than in the West.

While it is important (and laudable) to apply ethical values to AI development, slamming the brakes on (as it appears the OpenAI board tried to do last Friday) seems immensely counter-productive. Some of the world’s top experts in the field are now exploring a move to Microsoft or further afield. As a commenter on one tech forum noted sardonically, “The AI doomers delivered OpenAI [into] Microsoft’s lap for free, all in the name of protecting us from the evils of AI”. If this episode provides a lesson, it is regarding corporate governance: giving this much power to a tiny handful of external advisers is a recipe for disaster.

Bramble Hub works with multiple partners with AI expertise to deliver solutions to the public sector. Please contact us if you would like to discuss an opportunity.

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Bramble Hub has been successfully connecting IT private sector companies and the public sector since 2006….. Find out more ..

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Dorset Software Providing IT Support to Welsh NHS Trust

Bramble Hub, and our partner Dorset Software, have been awarded further IT project work by the Aneurin Bevan University Health Board. This follows on from an earlier contract award in August.

Aneurin Bevan University Health Board is the local health board of NHS Wales for Gwent, in Wales.

Dorset Software is a Microsoft Gold Application Development competency partner specializing in Agile development programmes. Please see their partner page for more information.

The contract was awarded under the Technology Services 3 framework from Crown Commercial Service.

 

 

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Bramble Hub has been successfully connecting IT private sector companies and the public sector since 2006….. Find out more ..

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