Origina is the world’s leading provider of independent third-party software support for IBM products. Origina provides support for mission-critical software for the UK’s public sector and delivers valuable fixed cost savings on annual support along the way. Better quality service is achieved through dedicated independent Global IBM® Experts, who are able to field a wide array of queries that go beyond traditional software support. In doing so, organisations extend the longevity of the software and yield a greater return on value from it.

Origina provides affordable software support for over 800 IBM software products as an independent third party. Dedicated independent Global IBM® Experts, who work closely with customer technical teams from onboarding, enable Origina to deliver customisable, high-quality support. Origina’s software support model features 24x7x365 customer support, a binding Service Level Agreement which delivers a 30-minute response time to priority one tickets, and quarterly Meet-the-Experts sessions that offer technical teams the opportunity to seek advice from IBM product experts.

Origina’s maintains the longevity and extends the lifecycle of IBM software through various value-add services. These include, but aren’t limited to, architecture optimisation, new feature development and interoperability validation to ensure the software continues to function without error with the environment around it. Origina provides full support for all versions with no forced upgrades, which enables organisations to maximise the value of the software by supporting in within the environment longer than the vendor can. Lastly, a robust layered approach to software security, which consists of security hardening, virtual patching and ongoing vulnerability advisories, protects the software from emerging vulnerabilities and threats.