IIZUKA has provided case management software to government, public and third sector customers across the UK and beyond through its Case Manager software for almost 20 years.

Case Manager is flexible, secure, reliable, cloud-based software designed to help customers manage a wide variety of case types, from supporting individuals with specific needs and issues, to investigating, recording and reporting on issues for government and regulatory bodies.

IIZUKA is ISO 14001, ISO 9001 and Cyber Essentials plus accredited and its staff are SC cleared.

Description of services:

IIZUKA Case Manager is a flexible, enterprise ready case management system. It is web-based and device agnostic. It captures, manages and tracks all client case interaction centrally and can be accessed securely by any authorised user with a suitable connection to the system. Case Manager integrates with Microsoft Office 365 and Microsoft SharePoint to aid communications and collaboration. It will also integrate easily with existing e-forms or web portals, to allow for self-referral or self-reporting.

Case Manager Key Features

Highly secure, web-based case management
Comprehensive casework tools including notes, tasks, assignment
Flexible workflow system with status management, triggers and alerts
End-user rather than IT configurable
Powerful management information reporting and dashboard capabilities
Secure audit of all system access and interaction
Document and letter generation from configurable mail merge templates
Staff protection features including lone worker risk assessments
Remote access
Fully mobile version
Benefits

Secure – relax, knowing your data is secure and protected
Extremely quick to implement, start using the system almost immediately
Online system means it can be accessed from anywhere
Works with your existing business processes and workflow
Improves ability to meet SLAs and KPIs
Reduces administration overhead and costs
Reduces cost of serving clients whilst improving service provision
Manage complex and long-term cases with ease
Comply to statutory reporting requirements effortlessly