Gladstone offers an end-to-end leisure management system for managing memberships, class and activity bookings, reporting, customer communications, payments, business intelligence applications and much more. Committed to delivering quality services to the leisure industry, we work with a wide array of leisure trusts, universities, and schools and our unique solutions help operators to attract and retain an inclusive customer base. As the leisure industry becomes more and more digitalised, we are here to support operators every step of the way as they embark or continue on their journey of digital transformation.

In addition to our advanced leisure management software, as a company, we are committed to working closely with our customers to deliver social value through impactful engagement within their local communities.

Gladstone currently support Private Operators, Leisure Trusts, Local Authority Leisure Centres, Universities and School Sport Centres from single site operator to large multi (300+) site operators. Customers already benefiting and driving their business forward with Gladstone’s Leisure Management Systems are David Lloyd Leisure, Sports Direct, DW Sports, Total Fitness, Everyone Active, Leeds Active, Edinburgh Leisure, Glasgow Life, Fusion, Gwynedd Council, Conwy Council, Swansea University, Nottingham City Council, Birmingham University, Oxford University, Cambridge University, Wellington School, to name a few.

Features:

Tablet ready, browser-based UI – operating over WiFi or 4G/5G SIM
Fully customisable bookings functionality for single and recurring bookings (block bookings and invoice accounts)
Fully integrated mobile app for iOS and Android
Self Service browser-based app for online and mobile
Integrated DD solution with automated comms
Digital comms functionality for customer journey management with NPS and customer surveying options
Payment Gateway and Merchant Services for platform
Extensive Swim School & Course Management functionality
Extensive KPI data and business intelligence tools (Reports)
Energy Management functionality
Fully secure, GDPR ready, hosted solution with 99.9% SLA (fully ISO & Cyber Essentials accredited)
Extensive API library (open architecture)
Experienced, knowledgeable, and dedicated support team
Flexible, agile development with regular upgrades
Covid-19 Safe Contactless LMS
Benefits:

Interact with your customers anywhere, anytime.
Improve customer experience with friction free interactions and transactions
Increase revenue with actionable business intelligence
Improve performance and output
Reduce barriers to membership sale and transactions
Targeted communications for improved member experience
Reduce operational spend
Best of breed solutions for ultimate UX and CX
Reduce attrition / Improve retention
Improve safety (reduce physical interaction)