Bramble Hub and our partner TOPdesk have recently been awarded two separate deals to provide TOPdesk’s ITIL-based service desk software to UK public sector customers.

ITIL is a set of detailed practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of business.

Competition and Markets Authority

The first contract, signed in March, was for the provision of TOPdesk cloud software licenses to the Competition and Markets Authority (CMA) and will run for two years. The CMA is an independent non-ministerial department, formed in 2013 by a merger of the Office of Fair Trading and the Competition Commission with a remit to ensure that consumers get a good deal when buying goods and services, and that businesses operate within the law.

Armagh City, Banbridge & Craigavon Borough Council

The second contract, signed in May, was for the provision of TOPdesk cloud licenses to Armagh City, Banbridge & Craigavon Borough Council, and will also run for a two-year period. The contract covered the TOPdesk Essential Platform as well as the modules for change management, problem management, contract & SLA management, operations management and survey management.

Armagh City, Banbridge and Craigavon Borough Council is a local authority in Northern Ireland formed by a 2015 merger of three former local authorities.

Both contracts were awarded under the G-Cloud 12 framework.