Skip to main content
Frameworks
  1. Home
  2.  / 
  3. Frameworks
  4.  / 
  5. CCS Frameworks
  6.  / 
  7. Contact Centre Services
Bramble Hub is a thin-prime supplier on Contact Centre Services
We are a thin-prime supplier on Contact Centre Services. This allows our partners to provide their products and services to organisations across the UK public sector
How we work More frameworks
About Contact Centre Services
Start: 01/06/2017
End: 31/03/2022
Contact Centre Services - RM3815

The Contact Centre Services framework provides consultancy and implementation services for communications channels to enable the public to interact with government services.

Other Information

Contact Centres include a broad range of communications channels that the public uses to interface with government services. This includes telephony, email and web-based communications.

Framework Lots

Bramble Hub can supply on the following Lots on this framework:

Lot 1 — Specialist Contact Centre Consultancy Services:

Contracting Authority’s current / new Contact Centre strategies – Review, analysis and recommendations for existing / new Contact Centre delivery – Customer /process journey creation and mapping – Cost optimisation – Resource management – Change management – Procurement advice and support