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Democracy Counts in Ceredigion

Democracy Counts in Ceredigion

Bramble Hub, and our partner Democracy Counts, are supplying electoral management software to Ceredigion County Council.

Elector8 and ElectorScan are comprehensive software packages developed by Democracy Counts to support electoral processes in the UK. Elector8 is an electoral registration and management system that automates various aspects of the electoral process, including voter registration, canvassing, and election management. ElectorScan provides postal vote management and verification. Together, the packages aim to streamline electoral administration, improve accuracy, and enhance the efficiency of the democratic process.

Ceredigion is a county in the west of Wales, with a population of around 70,000.

The contract was awarded via the Back Office Software framework from Crown Commercial Service.

Gwent Councils Choose ClearCore for Data Cleaning

Gwent Councils Choose ClearCore for Data Cleaning

Bramble Hub and our partner Infoshare+ are supplying ClearCore, Infoshare+’s data cleaning and matching software, to four Welsh local authorities in the Gwent Regional Partnership: Monmouthshire, Blaenau Gwent, Newport, and Torfaen.

The ClearCore product family provides software technology to cleanse, enrich and match data from disparate sources and transform it into a single view. The four councils will be using it to provide a single view of children across their areas. The project aims to identify children in need of support as quickly as possible, enabling more timely and effective interventions to improve outcomes for vulnerable children.

The joint project has been coordinated by the Shared Resource Service, a collaborative enterprise in South Wales that provides technology services to the public sector.

The contract was awarded via the Vertical Application Solutions framework (VAS) from Crown Commercial Service, with Bramble Hub being the prime contractor.

Shanice Rostampour, Partner Manager at Bramble Hub, said:
“We are proud to be supplying the ClearCore solution, with which local authorities can be more certain about the accuracy of their complex and critical datasets. Via our position on a number of key IT procurement frameworks, we allow cutting-edge technology partners like Infoshare+ to supply their products across the UK public sector.”

Steve Thorn, Executive Chair at Infoshare+, said:
“SRS are leading the way in demonstrating how public sector organisations can work together to leverage data for public good and create better outcomes for citizens.  The infrastructure they’re building enables all partners to safely and securely collaborate, and I’m proud that Infoshare+’s ClearCore technology plays such a crucial role. We’re privileged to be part of such a collaborative initiative that is going to make a real difference for communities within a matter of months.”

Matt Lewis, Chief Operating Officer at SRS, added:
“The solution we were seeking had to be scalable to support the ambitious goals of these authorities to expand their collaborative use of data and continually improve services. Infoshare+’s ClearCore stands out as a powerful, evidence-based tool, proven to produce reliable Single Views from complex and large volume datasets. It’s the perfect fit for this transformative project, which will grow and evolve from day one and improve the lives of our youngest and most vulnerable residents.”

Whitespace are Providing a Waste Management Solution to Doncaster

Whitespace are Providing a Waste Management Solution to Doncaster

Bramble Hub, and our partner Whitespace Work Software, are providing an advanced waste management solution to City of Doncaster Council (CDC).

The solution provided includes a broad range of modules, including ISL RouteSmart for route optimization, a resident portal for web-based service requests, analytics tools, and a BI connector for custom reporting. The solution also incorporates tracking capabilities for vehicles and integration with supported camera systems.

In recent months, Bramble Hub has supplied Whitespace’s technology to a number of other local authorities, including in Birmingham, Greenwich and Midlothian.

CDC manages waste for over 300,000 people in the City of Doncaster, South Yorkshire.

The contract was awarded via the Vertical Application Software framework from Crown Commercial Service (CCS).

DeepSeek’s AI Efficiency Breakthrough: Miracle or Mirage?

DeepSeek's AI Efficiency Breakthrough: Miracle or Mirage?

The artificial intelligence world has been rocked by recent claims from Chinese startup DeepSeek, which asserts it has developed an AI model rivalling those of tech giants like OpenAI and Google at a fraction of the cost. However, as the dust settles, scepticism is growing about the truth of these claims.

The DeepSeek Sensation

DeepSeek, a Hangzhou-based company backed by hedge fund High Flyer, made waves with the release of its DeepSeek-R1 model. The company claims that R1 matches or even surpasses the performance of OpenAI’s ChatGPT o1 on multiple key benchmarks. What’s more, DeepSeek asserts that it achieved this feat using only about 2,000 older generation Nvidia chips, at a cost of just $6 million in computing power. If true, this would mean that DeepSeek requires well under 10% of the processing power used by popular models from the likes of OpenAI, Google or Anthropic.

This announcement sent shockwaves through the tech industry. Nvidia, the leading manufacturer of AI chips, saw its stock plummet, losing nearly $600 billion in market value. The implications were clear: if DeepSeek’s claims were true, it could upend the entire AI industry, challenging the massive investments made by US companies.

Scepticism Emerges

As the initial shock subsides, many experts are starting to cast doubt on DeepSeek’s statements, the primary point of contention being the company’s claim about its limited use of computing resources.

Alexandr Wang, CEO of Scale AI, publicly challenged DeepSeek’s narrative. Speaking at Davos, Wang stated, “My understanding is DeepSeek has 50,000 H100s,” referring to Nvidia’s most advanced AI chips. This figure is dramatically higher than the 2,000 lower-power chips DeepSeek claims to have used.

Analysts have cast further doubt, pointing out the unlikelihood that a small startup could have discovered such enormous gains in efficiency that were meanwhile missed by very well-funded western research teams. Wall Street analysts Bernstein said “In short, we believe that 1) DeepSeek DID NOT “build OpenAI for $5M”; 2) the models look fantastic but we don’t think they are miracles”.

The Chip Question

Confusion is further fuelled by the context of US export controls on advanced semiconductors to China. These restrictions were specifically designed to limit China’s access to cutting-edge AI technology. If DeepSeek indeed has access to 50,000 H100 chips, it would not only contradict their public statements but also raise questions about the effectiveness of these export controls.

Transparency Issues

Adding to the scepticism is DeepSeek’s lack of transparency. While the company has open-sourced its model, allowing for some level of scrutiny, the details of its training process and resource usage remain murky. This opacity makes it challenging for independent researchers to verify DeepSeek’s claims.

The Broader Implications

If DeepSeek’s claims prove to be exaggerated or false, it could have significant repercussions. The company’s assertions have already influenced market dynamics and policy discussions; the market shock alone might be seen as a positive outcome by Chinese state propagandists. US President Donald Trump referred to DeepSeek’s rise as a “wake-up call” for the American tech industry.

Many experts argue that even if DeepSeek’s claims are inflated, they still highlight important trends in AI development. The focus on efficiency and resource optimization, driven partly by export controls, could lead to genuine innovations in the field that would be beneficial globally: lower costs would reduce barriers to entry, allowing smaller companies to develop their own models. The environmental benefits of reduced power consumption would also be very significant.

Looking Ahead

As the debate continues, the world eagerly awaits more evidence to support or refute DeepSeek’s claims. Regardless of the outcome, this episode underscores the intense competition in the AI sector and the geopolitical tensions surrounding technological advancement.

The true test will be whether DeepSeek can consistently deliver on its promises and compete with established players in the long run. As Sam Bresnick, a research fellow at Georgetown University’s Center for Security and Emerging Technology, noted, “The real test of their effectiveness will be whether U.S. firms are able to continue to outpace China in coming years”.

In the meantime, the DeepSeek story serves as a reminder of the need for transparency and verifiable claims in the fast-paced world of AI development. As the industry moves forward, the ability to balance innovation with credibility will be crucial for any company seeking to make its mark in this competitive landscape.

TOPdesk: empowering service excellence

TOPdesk: Empowering Service Excellence

TOPdesk, a Bramble Hub partner, provides a comprehensive service management solution designed to help organizations achieve service excellence. Founded in the Netherlands by two students, Frank and Wolter, TOPdesk has grown into a global company with over 700 employees serving more than 4,500 customers worldwide.

Working in partnership with TOPdesk, Bramble Hub has supplied their solution to almost 20 organisations in the UK public sector, including local authorities, NHS trusts and educational institutions.

Key Features

Ticket Management TOPdesk offers a centralized platform for managing customer requests and incidents. The self-service portal allows customers to submit calls and check their status, while service desk employees can efficiently prioritize and resolve issues.

Self-Service and Knowledge Management The self-service portal empowers customers to find solutions independently. TOPdesk’s knowledge base feature enables easy creation and sharing of expertise, bringing solutions closer to customers.

Multi-Channel Support TOPdesk supports various communication channels, including phone, chat, and email, ensuring flexibility in customer interactions.

Cross-Departmental Collaboration The software facilitates seamless collaboration between different service departments, streamlining processes and improving overall service delivery.

Supplier Integration TOPdesk’s Worcade feature enables smooth communication with external suppliers, enhancing transparency in the service chain.

Benefits

  1. Improved customer satisfaction through faster issue resolution and self-service options.

  2. Enhanced efficiency with streamlined workflows and cross-departmental collaboration.

  3. Better knowledge sharing and management across the organization.

  4. Customizable to fit specific organizational needs without complex coding.

  5. Always up-to-date with continuous deployment of updates.

  6. Scalable solution suitable for organizations of all sizes.

TOPdesk and Bramble Hub Partnership

Working as a thin-prime supplier in partnership with TOPdesk, Bramble Hub has supplied the TOPdesk solution to a wide variety of public sector organisations, including the following.

Competition and Markets Authority (CMA) In March 2024, TOPdesk and Bramble Hub secured a two-year contract to provide TOPdesk cloud software licenses to the Competition and Markets Authority. The CMA, an independent non-ministerial department, will use TOPdesk’s solution to enhance its service management capabilities.

Armagh City, Banbridge & Craigavon Borough Council In May 2024, the partnership was awarded another two-year contract to supply TOPdesk cloud licenses to Armagh City, Banbridge & Craigavon Borough Council. This implementation includes the TOPdesk Essential Platform and additional modules for change management, problem management, contract & SLA management, operations management, and survey management.

NHS South, Central and West (NHS SCW) In August 2024, Bramble Hub and TOPdesk won a contract with NHS South, Central & West Commissioning Unit to provide helpdesk software. This deal will give staff access to TOPdesk’s SaaS platform, supporting NHS SCW in its mission to provide consultancy advice, transformation delivery, and service support to various health and care providers.

British Library The British Library chose a helpdesk solution from TOPdesk through Bramble Hub.

London Borough of Wandsworth The London Borough of Wandsworth purchased a call logging and incident management system from Bramble Hub and TOPdesk.

Conclusion

TOPdesk offers a versatile and powerful platform for organizations seeking to enhance their service management processes. With its focus on customer empowerment, efficient ticket management, and cross-departmental collaboration, TOPdesk provides the tools necessary for achieving service excellence. Through our partnership with TOPdesk, Bramble Hub is committed to helping organizations transform their service delivery and create more value for their customers. For more information about TOPdesk, or to contact them direct, please visit their partner page.

Case Study: Start Well Paediatric Service Transformation

Case Study: Start Well Paediatric Service Transformation

Bramble Hub partner Verve Communications specialises in delivering major NHS change programmes, such as service reconfigurations, workforce transformation, or organisational redesign. These are complex undertakings, requiring leaders to navigate diverse stakeholder interests, adhere to statutory requirements, and manage public and political scrutiny, all while ensuring patients remain at the centre of every decision.

Verve provides expertise at every stage, including:

  • Shaping the case for change
  • Equality and impact assessments
  • Conducting public consultations
  • Facilitating implementation

With over 15 years of experience, Verve has contributed to some of the UK’s most complex change programmes, consistently transforming obstacles into opportunities for meaningful transformation.

About Start Well

The customer: NHS North Central London Integrated Care Board (ICB)

The challenge: The Start Well programme sought to redesign paediatric, neonatal, and maternity care across North Central London to ensure that services are fit for the future. The scale of the transformation required a coordinated approach across clinical leadership, patient engagement, and operational planning. Stakeholders included local authority partners, NHS providers, NHS England regional teams, clinical leaders, community representatives, patients and carers.

Verve’s role: As trusted advisors to the programme, Verve worked closely with the ICB to guide the design, consultation, and early implementation of the changes. They brought stakeholders together—clinicians, community groups, and local leaders—to discuss proposals, and their tailored engagement strategies included reaching seldom-heard groups, designing consultation materials that demystified complex clinical issues, and a large-scale process with high levels of participation.

The result: By gathering actionable insights and ensuring inclusive engagement, Verve supported the programme team in making informed, equitable decisions. The resulting changes are now positioned to improve care quality and patient experience while addressing long-standing health inequalities.

Other Verve NHS projects

Verve has also supported other major NHS projects, including:

  • Major changes to orthopaedic surgery for 1.6m people in North Central London and Hertfordshire
  • A complex acute mental health consultation across the eight boroughs of North West London

Working with Bramble Hub as a thin-prime supplier

The Start Well project was put out to tender by the customer, NHS North Central London (ICB), using the Crown Commercial Service (CCS) Management Consultancy Framework 2 (MCF2). Since Verve was not a supplier on MCF2, Bramble Hub bid as the thin prime, with Verve as subcontractor.

MCF2 has since been replaced by MCF3, on which Bramble Hub is also a supplier. Bramble Hub’s model allows small, highly specialised companies like Verve to access public sector projects on frameworks that might otherwise be out of their reach.

How are Google and Microsoft Handling Ethical Issues in AI?

How are Google and Microsoft Handling Ethical Issues in AI?

Both Google and Microsoft have recently positioned AI at the core of their commercial offerings. Microsoft 365 Copilot now offers integrated AI capabilities across their Microsoft 365 suite and Azure cloud services. Similarly, Google now bundles Gemini AI within its Workspace offerings, and provides a range of powerful AI services to its Cloud customers.

Both companies are at the forefront of addressing the ethical issues and legal risks associated with AI technology, and are taking proactive steps to reassure their corporate and public sector customers that AI can be implemented safely and responsibly. This article examines and compares the approaches taken by Google and Microsoft to mitigate potential problems and foster trust in AI adoption.

Ethical Frameworks and Principles

Google and Microsoft have each established comprehensive ethical frameworks based on the same six principles:

  1. Fairness

  2. Reliability and safety

  3. Privacy and security

  4. Inclusiveness

  5. Transparency

  6. Accountability

Governance and Implementation

Both companies have established robust governance structures to ensure the implementation of their ethical principles.

Google’s Approach

Google has created a federated, bottom-up approach combined with strong top-down support from company leadership. Over 200 Google full-time employees are dedicated to implementing ethical AI practises. Key components of their governance structure include:

  1. AI Principles reviews conducted by dedicated teams

  2. Consultations with internal experts for teams developing AI applications

  3. Adversarial proactive fairness (ProFair) testing

  4. Risk rating assessments focusing on potential impacts on people and society

Google has also invested heavily in internal education, with over 32,000 employees engaging in AI Principles training since 2019.

Microsoft’s Approach

Microsoft has implemented a multi-layered governance structure to operationalize its responsible AI practices:

  1. Microsoft Board oversight through the Environmental, Social, and Public Policy Committee

  2. Responsible AI Council co-led by senior executives

  3. Office of Responsible AI (ORA) tasked with policy governance and implementation

  4. AI Ethics and Effects in Engineering and Research (Aether) Committee for thought leadership

  5. Engineering teams creating AI platforms, applications, and tools

Microsoft has also developed the Responsible AI Standard, which defines goals, requirements, and practices for all AI systems developed by the company.

Addressing Specific Concerns

Both Google and Microsoft are tackling key ethical and legal issues that concern their corporate customers.

Data Privacy and Security

Google emphasizes the importance of privacy and security in its AI systems, ensuring that they respect privacy and maintain the security of private and confidential information. The company has implemented strong safety measures at the AI model, platform, and application levels.

Microsoft has integrated privacy and security considerations into its Responsible AI Standard and requires compliance with existing privacy and security programs. The company also provides guidance on data privacy concerns related to its AI tools.

Intellectual Property and Copyright

Both companies are grappling with the complex legal landscape surrounding AI and copyright. Google is actively participating in discussions and legal proceedings related to the use of copyrighted material in AI training.

Microsoft has entered into agreements with publishers, such as Taylor & Francis, to improve the performance of its AI products while addressing copyright concerns. The company is also updating its contracts and terms of service to clarify the responsibilities of users regarding copyright and intellectual property.

Transparency and Explainability

Google has developed resources like the TensorFlow open-source toolkit to provide model transparency in a structured, accessible way. The company also emphasizes the importance of explainable AI in building trust with users and stakeholders.

Microsoft has incorporated transparency requirements into its Responsible AI Standard and provides documentation on its AI systems to help users understand how decisions are made. The company also conducts regular audits of its AI systems to ensure ongoing compliance with ethical guidelines.

Corporate Customer Reassurance

Both Google and Microsoft are taking steps to reassure their corporate customers that they can use AI safely and responsibly.

Google provides resources and best practices for responsible AI development, including fairness guidelines and technical references. The company also offers AI ethics training and workshops to help customers implement ethical AI practices within their organizations.

Microsoft has developed the AI Business School to help organizations understand the implications of AI and implement it responsibly. The company also provides transparency documents and resources to help customers navigate the ethical and legal landscape of AI adoption.

Conclusion

While the two tech giants have taken similar approaches to addressing the ethical issues and legal risks surrounding AI, there are some nuanced differences in their strategies. Google appears to place a stronger emphasis on internal education and bottom-up implementation of ethical principles, while Microsoft has developed a more structured, top-down governance model.

Both companies recognize the importance of transparency, accountability, and ongoing assessment in building trust with their corporate customers. By providing comprehensive frameworks, tools, and resources, Google and Microsoft are working to create an environment where organisations can leverage AI technologies while minimizing potential ethical and legal risks.

As the AI landscape continues to evolve, both companies will likely need to adapt their approaches to address new challenges and regulatory requirements. Public sector customers should remain engaged with these developments and work closely with their AI providers to ensure responsible and compliant implementation of AI technologies within their organisations.

DOS6 Framework Extended Into 2026

DOS6 Framework Extended Into 2026

Crown Commercial Service (CCS) has announced a 9-month extension to the Digital Outcomes 6 (DOS6) framework. The framework will now run until 27 March 2026. This represents the fourth extension to DOS6, which was originally set to expire in 2023.

The extension provides continuity for public sector buyers seeking high-quality agile software development and design services. The DOS6 framework supports the procurement of digital projects with clearly-defined objectives, allowing government organizations to access a pool of pre-approved suppliers.

As a supplier on the framework, Bramble Hub will continue to offer our partners’ software development expertise through DOS6.

The extension aligns with the government’s efforts to streamline procurement processes and ensure access to innovative digital solutions. It also provides additional time for the development of future frameworks under the upcoming changes to procurement regulations.

Government Announces AI Action Plan for the UK

Government Announces AI Action Plan for the UK

The UK government has unveiled a comprehensive “AI Opportunities Action Plan” that aims to transform public services and boost economic growth through artificial intelligence. Prime Minister Sir Keir Starmer announced the initiative on 13 January, backed by £14 billion in private sector investment from tech companies including Vantage Data Centres, Nscale, and Kyndryl.

Key Components

Infrastructure Development The plan includes establishing AI Growth Zones across the country, with Culham, Oxfordshire designated as the first zone. A new state-of-the-art supercomputer will be developed to enhance the nation’s AI research capabilities.

Public Sector Integration A new digital centre within the Department for Science, Innovation and Technology (DSIT) will implement a ‘Scan, Pilot, Scale’ approach to AI adoption across public services. The government expects AI implementation to improve various aspects of public service delivery, from personalizing education to streamlining administrative tasks.

Economic Impact The International Monetary Fund estimates that widespread AI adoption could boost UK productivity by 1.5% annually, potentially generating £47 billion in economic benefits each year. The initiative is expected to create 13,250 new jobs.

The government will provide further details of the strategy in the upcoming Digital and Technology Sector Plan, with the Compute Strategy expected in Spring 2025.

Bramble Hub AI Partnerships

Numerous Bramble Hub partners provide AI skills and products that can be procured through us via public sector frameworks. These include companies like MyCardium AI, which applies AI in healthcare diagnostics, The Honest Data Company for predictive modeling and AI consulting, CloudSource, which is bringing Microsoft AI skills to the regulatory sector, and various other partners specializing in artificial intelligence solutions for public sector applications.

NHS London Procurement Partnership Announces CDS Framework Extension

NHS London Procurement Partnership Announces CDS Framework Extension

NHS London Procurement Partnership (LPP) has announced a 9-month extension to its Clinical Digital Solutions (CDS) framework. The framework, which provides a route to market for core clinical and care-based digital solutions in the health and care sector, will now run until December 31, 2025. This extension ensures continued support for the NHS Long Term Plan by offering access to a wide range of digital health solutions.

Bramble Hub, as a supplier on the framework, will continue to offer our services under the extended agreement. The extension allows healthcare organizations more time to procure essential digital solutions through this framework.