We’re proud to announce that Bramble Hub has achieved certification to ISO/IEC 20000-1:2018, the internationally recognised standard for IT service management.
What is ISO/IEC 20000-1?
ISO/IEC 20000-1 sets out the requirements for establishing, implementing, maintaining, and continually improving a service management system (SMS). The standard ensures that organisations have the right processes, governance, and roles in place to deliver reliable, consistent, and business-aligned IT services.
The standard covers all key areas of IT service management, including:
- Service design and transition
- Service delivery and support
- Incident and problem management
- Change management
- Continual improvement
Why this matters
Achieving ISO/IEC 20000-1 demonstrates that Bramble Hub operates to a globally recognised benchmark of quality and reliability. For our customers and partners, this means:
- Confidence that our services are delivered using proven, auditable processes
- Assurance that issues are managed effectively and changes are implemented smoothly
- Peace of mind that our approach is rooted in best practice and continual improvement
Independent assessment
Our certification was awarded following a rigorous independent assessment by an accredited body. This external validation confirms that Bramble’s service management framework meets the stringent criteria of the standard and is capable of supporting the evolving needs of our clients.
Certificate
Our ISO/IEC 20000-1 certificate can be downloaded here as a PDF. For our other credentials see our About us page.
