London Borough of Wandsworth has purchased a call logging and incident management system from Bramble Hub and our partner TOPdesk.
The supplied system, which will be used by the Council’s Joint Control Centre, will provide call logging functionality, as well as comprehensive incident and problem management features, and will be delivered as a cloud-based solution.
The system will also provide comprehensive management dashboards with reporting capabilities, and be accessible via web browsers and mobile devices.
This is the latest in a series of recent public sector successes for Bramble Hub and service-desk specialist TOPdesk.
Wandsworth is one of London’s 32 boroughs, and the Council serves a population of over 300,000 people.
The award was made under the G-Cloud 12 framework.
