Contact Centre Services - RM3815
We operate as a thin prime contractor with a diverse network of subcontractors. Our public sector customers get access to hundreds of innovative suppliers. Our suppliers get a contracting route to work they otherwise wouldn't get. We match customers with suppliers and we eliminate the pain of procurement for both sides.
Contact Centre Services
Current end date:
Page on Crown Commercial Service website
Bramble Hub can supply on the following Lots on this framework:
Lot 1 — Specialist Contact Centre Consultancy Services:
Contracting Authority's current / new Contact Centre strategies - Review, analysis and recommendations for existing / new Contact Centre delivery - Customer /process journey creation and mapping - Cost optimisation - Resource management - Change management - Procurement advice and support
Contact Centres include a broad range of communications channels that the public uses to interface with government services. This includes telephony, email and web-based communications.