Partner: Membership Engagement Services
An NHS Trust needed a modern online Friends & Family Test and Patient Survey system to enable them to collect and understand patient and family feedback of their experience.
The Trust needed the system to be available 24/7 and enable real-time reporting on data from multiple channels, supported by a partner that could help the Trust to develop the system as their requirements changed and the sector evolved. The Trust used the Crown Commercial Service G-Cloud Framework catalogue RM1557, to identify and order a Friends & Family Test and Patient Survey solution that would meet their needs
The Trust selected MES Experience from Bramble Hub and Membership Engagement Services. This web-based Software-as-a-Service system fulfilled all the Trust’s requirement for capture and real-time analysis and reporting on patient, service user, staff and carer experiences. Its inclusion of a state of the art open text analytics suite also offered unrivalled value. Implementation of the system commenced in April 2018.