Companies House is the United Kingdom's registrar of companies, responsible for incorporating and dissolving limited companies, registering company information and making it available to the public.
Companies House operates a multi-channel contact centre, to handle customer and public enquiries. This is operated on site by a 3rd party supplier, whose contract was due to expire on 31 Oct 2018. Before engaging the market to select a suitable replacement service, CH needed to review the existing function and develop a specification for the replacement service, on or offsite. CH issued a tender for the consultancy engagement under Crown Commercial Service’s Contact Centre Services framework, RM3815.
CH selected Bramble Hub and our partner StableLogic to carry out the work.