Bramble Hub and GOSS Interactive helps HSCIC to lead the way in user-centred online information delivery


The Health and Social Care Information Centre (HSCIC) is the national provider of information, data and IT systems for health and social care. It was set up as an Executive Non Departmental Public Body (ENDPB) in April 2013.

The Challenge

To deliver its responsibilities in the most effective and efficient way, HSCIC needs to have a modern content management system (CMS) that enables HSCIC staff to manage and publish information easily, with inbuilt approvals processes and site governance. A web-based Information and Data Delivery Platform must also allow users to find and download the information they need quickly and easily.

In November 2011, the NHS Information Centre (a predecessor body to the HSCIC) issued an ITT under the Government's Software Application Solutions Framework, for a new web portal to replace its existing corporate website, which would act as a single point of entry into the Information Catalogue - the mechanism by which customers could search for and download its products.


The Solution

Bramble and its partner, GOSS Interactive, won the tender and work started in January 2012 to design and implement the GOSS iCM Public Sector solution to deliver and easy to manage, easy to use website that met the requirements in full, including flexible and powerful tools for developing and editing site navigation, management of content, metadata and SEO. When the Information Centre closed in 2013 and the HSCIC was created by Act of Parliament, the iCM platform continued to be used by the new body and the site was re-branded and extended.

GOSS experts advised on website strategy and information architecture (IA), developed the user-centric website layout and navigation, based on six key visitor personas and laid the groundwork for future consolidation of multiple websites into one. They implemented an advanced search capability within the site and created the Data Catalogue.

Partner insight

GOSS Interactive's specialist consultants work with organisations across the UK to develop, implement and extend web strategies to deliver a superior web experience and better customer service at lower cost.

Bramble insight

Bramble Hub are specialists in helping ICT companies secure public sector contracts through UK Government frameworks. We have a large network of SMEs and niche specialists to meet all ICT requirements.

To find out more about being a Bramble Hub partner email us or phone 020 7735 0030