Partner: 4C Strategies
Driver and Vehicle Licensing Agency (DVLA)
DVLA’s 4,000 staff are located primarily in Swansea with a large Contact Centre, and small numbers of staff located in offices across the UK, primarily using desk phones and MS Office collaboration tools.
DVLA was reviewing its Telephony / Unified Communications Strategy, with a view to moving from its outdated telephony infrastructure to a Cloud based solution that would enable DVLA’s staff to deliver a modern, world class service, covering both the Contact Centre services and the wider Agency.
DVLA used Crown Commercial Service’s Digital Outcomes & Specialists framework, RM1043 to identify a partner to produce a new strategic plan for the Agency’s telephony and Unified Communications.
Bramble Hub and 4C Strategies were successful in winning the contract to undertake the work, which included setting strategy, building requirements and outcomes and then presenting business case options to the Board for delivery of technical solutions to meet those outcomes. This win has re-established our winning relationship from 5 years ago when we had 5 successes with other frameworks contracts.